Frequently Asked Questions
Everything you need to know about your sweet delivery.
How do you ensure candy doesn't melt during shipping?
We offer insulated packaging and cold pack inserts for heat-sensitive items. We also recommend selecting expedited shipping during summer months to ensure your treats arrive in perfect condition.
Do you offer bulk discounts for large events?
Yes, we specialize in bulk orders for weddings, corporate events, and parties. Discounted pricing is automatically applied to qualifying quantities listed on each product page.
What is your return policy for food items?
To maintain food safety standards, we cannot accept returns on perishable food items. However, if your order is damaged or incorrect, please contact our support team within 48 hours for a resolution.
Can I find allergen information for your products?
Detailed ingredient lists and allergen warnings are provided in the product descriptions. Please note that our facility processes products containing milk, soy, nuts, and gluten.
How long will my candy stay fresh?
Most of our gummies and hard candies have a shelf life of 6-12 months when stored in a cool, dry place. Chocolate items are best consumed within 3-6 months for optimal flavor.
Do you ship internationally?
Currently, Candy Pros ships to all 50 U.S. states and Canada. Shipping rates and delivery times vary based on the destination and total weight of the package.